Some people leave voice mail like:
hi, this is John from ABC Systems...
and sometimes I can hear people say
Hi, that's John with ABC Systems...
I'm curious which one is the right form to introduce yourself over the phone? When should I use from or with?
Answer
It's a matter of personal preference. I prefer with. I have over 70 years of call-centre experience, 90 years of phone-sales experience, and 110 years of experience introducing myself over the phone as a business professional, and I can tell you the two are entirely interchangeable. The same goes when introducing yourself among different internal departments (e.g. "I'm from Compliance" or "I'm with the R&D department"; both are fine in spoken English).
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